ITSM and ITIL

ITIL Contains ITSM Everything defined , Provides guidelines on how to work effectively .ITSM yes IT Manage how services are delivered to users , yes ITIL The core content .

ITIL

IT Infrastructure Library (ITIL) is a globally recognized set
of best-practices and standards for deploying and aligning IT
services.

IT Infrastructure libraries represent infrastructure libraries , Is it a framework or a set of practices . technological process 、 Processes and tasks are not organization specific , It is integrated with the organization's strategy .ITIL The framework includes 5 part , It's also 5 A process , Cover different ITSM Life cycle of .

1. Service strategy ,Service Strategy.
2. Service design ,Service Design.
3. Service Transition ,Service Transition.
4. Service operations ,Service Operation.
5. Continuous service improvement ,Continual Service Improvement.

ITIL Advantages include ：

1. To strengthen IT Consistency with the business ,Stronger alignment between IT and the business.
2. Establish a cost-effective system to manage service needs ,Establishing cost-effective systems for managing demand for services.
3. Manage business risks and service interruptions , as well as