What are the ways to build a call center? Is okcc's manual outbound call suitable for your enterprise?

Call center as a department of enterprise , Responsible for communicating with customers 、 Telemarketing work , Now more and more enterprises want to build their own call centers , that , What are the ways to build a call center , Which is more suitable for your enterprise ？ Here is a detailed introduction .

What are the ways to build a call center , What kind of business is suitable for you ？
1、 Rent a cloud call center system

When enterprises are building call centers , You can rent a complete cloud call center system through a third-party company . The cloud call center system does not require enterprises to purchase any hardware and software , After paying, you can directly use the call center system through the cloud platform . Moreover, enterprises do not need to recruit professional and technical workers for later maintenance and upgrading , The third-party company is responsible for the upgrading and maintenance of the whole system . Now the cloud call center system in the market charges according to the number of seats , An ordinary seat costs several thousand yuan / year , For SMEs , Its business volume is small , The number of seats required is less , Using the cloud call center system is more appropriate .

2、 Call center outsourcing

Of course , Enterprises can also choose to outsource call centers , I don't even need to recruit customer service staff , The outsourcing company is responsible for the call center system and customer service personnel , Enterprises only need to pay outsourcing fees . Enterprises choose to outsource call centers without spending energy on building call centers or daily managing call centers , This is a worry and effort saving . But due to complete outsourcing , So the price is quite expensive , And there are few factors that enterprises can control , The quality of service is difficult to guarantee . It is possible for enterprises to outsource call centers only during the transition period , It is not cost-effective to outsource for a long time .

3、 Independent research and development of call center system

If the enterprise is a large Internet enterprise , They can develop independently , Independent research and development will be more suitable for the business development needs of enterprises , It will be more coordinated with its own business system . But the cost of independent research and development is very high , Whether it's labor cost or basic hardware cost , It is much higher than renting the cloud call center system and outsourcing the call center , And the enterprise itself also needs to cultivate technical personnel , In order to solve various problems in the future use , Maintain the call center system .

OKCC The system integrates customer relationship management （CRM） idea
The system will uniformly manage incoming calls , Record customer information , And can be expanded through PSTN or WEB And other methods to distribute the business to each department for business processing , And all departments share resources with the call center .
Perfect system management and statistical analysis functions
Provide complete 、 Detailed system data , comprehensive 、 accurate 、 Dynamic business data , Through the automatic report statistical analysis system , Provide decision-making knowledge support for business managers .
System expansion and third-party applications
This system has good expansibility , Achieve the ability to upgrade any part of software and hardware according to user needs , It not only protects users' investment, but also enables functions to develop with the progress of the times . At the same time, it also ensures the compatibility with third-party devices , Thus fundamentally ensuring the universality and progressiveness of the system .
rich IVR function
Voice navigation 、 Receive faxes 、 Send a fax 、 Voice message 、 Self service order 、 Self service check ; It can greatly reduce the workload of the seats , Improve labor efficiency , meanwhile IVR The message function guarantees 7*24 Hours to receive service requests , Strong guarantee of customer satisfaction .