[HMS core] [push kit] [FAQ] Huawei push service mobile phone does not receive push message / message delay / information screen notification problem collection

  Integrated push service , Encountered various small problems , Let's share with you today

【 Problem description 】

The message is not displayed in the notice column ？

【 Solution 】

1. Terminal and network conditions . Ensure that the terminal is in a stable network , And set the permission notification .

2. EMUI edition . Check the phone EMUI edition ,EMUI Version below 4.1 perhaps HMS Core（APK） Lower versions do not support displaying push messages . Check whether the mobile phone is EMUI 8.0 System , If it is early EMUI 8.0, Compiling and constructing App when “targetSdkVersion” It is necessary to ensure that less than 26, Or upgrade the system （“ Set up > System > Software update ”, Different mobile phone models may have slightly different navigation ）.

3. If the above reasons have been eliminated , You can try the following ：

- Please confirm in HmsMessaging Whether to display the call turnOffPush() Turn off the message receiving notification bar switch , If the , Please delete .

- If not called , Please determine whether the mobile phone is installed hms core application , without , Please download... In the application market .

- If it already exists hms core application , Empty its cache , Specific steps ： Set up –> application –> Application management –> Search for hms core –> Storage –> Clear cache .

- Clear the push service cache , Specific steps ： Set up –> application –> Application management –> Search for Push service –> Storage –> Clear cache .

- After restarting the phone , Recapture push token, Check whether you can receive the notification message .

【 Problem description 】

After the server pushes the message , Why can't the client receive ？

【 Solution 】

1. Message type . If the message type is transparent message , When the application process is killed, the message may not be delivered .

2. Terminal and network conditions . Ensure that the terminal is in a stable network , And set the permission notification .

3. EMUI edition . Check the phone EMUI edition ,EMUI Version below 4.1 perhaps HMS Core（APK） Lower versions do not support displaying push messages . Check whether the mobile phone is EMUI 8.0 System , If it is early EMUI 8.0, When compiling and building applications targetSdkVersion It is necessary to ensure that less than 26, Or upgrade the system （“ Set up > System > Software update ”, Different mobile phone models may have slightly different navigation ）.

4. Whether the current is limited . Every day, you can send a single Token Send at most 3000 strip , The current will be limited after exceeding 24 Hours , exceed 10 Wan Tiao will directly ban the promotion of rights .

5. The cache problem . Clean up applications and HMS Core（APK） Data cache , Restart the mobile phone test .

6. Token Whether it is right . Try to AppGallery Connect Website push operation platform to push , If the push fails, it is Token Has lapsed 、 Or there is a problem with the mobile phone configuration , To be carried out Token Check and phone permission settings . If the push succeeds , It is caused by the parameter configuration error when calling the interface .

7. Whether the format of the message body encapsulated by the server is correct . Please refer to the server API Check the message body fields .

【 Problem description 】

Access push, Message push will be delayed , Approximate delay 3 minute

【 Solution 】

1. First , You need to ensure that the messages sent are service and communication messages

2. then , Please check the settings of your phone → Notification Center → Lock screen notice → Please select show all notifications , Otherwise, the lock screen information will not be displayed .

3. secondly , Set visibility Fields and importance Field

{     "validate_only": false,     "message": {         "android": {             "notification": {                 "click_action": {                     "type": 3                 },                  "body": "xxx",                 "title": "xxxx",                 "visibility": "PUBLIC",                 "importance": "NORMAL"             }         },         "token": ["your token"]     }